Schedule optimization isn’t about manually deciding who to send, where, when, and with what. Yes, those are factors in the decision-making process, but there’s much more complexity to consider: It also must consider customer availability, service level agreements, parts availability future planned maintenance schedules, sensor data, costs, crew scheduling, dependent activities, and other factors, dynamically, and rapidly.
Workforce management software (http://www.servicepower.com), which automatically considers all of the above, enables the field service business to become more efficient and productive, while also improving customer satisfaction, which increases retention rates and lowers costs.
The best workforce management software and schedule optimization products also need to be easily configurable to adapt to specific business environments.
The need for workforce management software is clear across industries, from the largest, multi-national conglomerate down to the small to medium sized field service business. Only workforce management software can achieve productivity, efficiency, cost reduction and increased customer service levels.